Refund policy

Thank you for shopping with N-ITIALS. Please read this policy before placing an order.

1. Our Policy
We only accept returns and issue refunds for items that are damaged upon arrival. We do not accept returns or offer refunds for change of mind, incorrect size or color choice, or buyer's remorse.

2. What Counts as "Damaged Upon Arrival"
An item is eligible if it was broken, cracked, torn, or otherwise defective when you received it. Damage caused after delivery, including normal wear, misuse, or accidents, is not eligible.

3. How to Report Damage

• Contact us through our chatbot within 48 hours of delivery.
• Include your order number.
• Upload clear photos showing the damage and the packaging.

4. Review Process
We will review your claim within 2 business days. We may ask for additional photos or information through the chatbot. If your claim is approved, we will tell you how to proceed.

5. Refunds

• Approved refunds are issued to your original payment method within [5-10] business days.
• Alternatively, we may offer a replacement at our discretion.
• Original shipping costs are refundable.

6. Returning the Item
We may ask you to return the damaged item. If so, N-ITIALS will cover the return shipping cost. Please keep all original packaging until your claim is resolved.

7. Non-Eligible Items
Claims will be declined if:

• They are reported after the deadline above
• No photo evidence is provided
• The damage occurred after delivery

8. Contact Us
For all questions, claims, and support, please use our chatbot. It is the only way to reach us, so we can resolve your request quickly and keep everything in one place.